At Elegant Store, we are committed to providing you with the highest quality ethnic clothing and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
Eligibility
To be eligible for a return, the item must be unused, unworn, unaltered, and in the same condition as received, along with the original packaging. Items that are worn, damaged, altered, or washed are not eligible for return.
Return Time Frame
Returns must be requested within 3 days from the date of purchase.
Return Process
To initiate a return, please contact our customer support team with your order number and product details. Once your request is approved, we will provide further instructions for returning the item.
Email: elegantstore090@gmail.com
Phone: +91-8011037893
2. Refunds
Inspection
After receiving your returned item, we will inspect it and notify you regarding the approval or rejection of your refund.
Refund Approval
If approved, the refund will be processed to the original method of payment used at checkout.
Processing Time
Refunds are typically processed within 7 to 9 business days after approval. Please note that additional time may be required by your bank or payment provider to reflect the amount in your account.
3. Exchanges
Exchanges are only accepted for items that are defective or damaged at the time of delivery. If you need to exchange an item for the same product, please contact us within the return time frame using the contact details provided above.
4. Shipping for Returns
Return Shipping Costs
Customers are responsible for all return shipping costs. Shipping charges are non-refundable.
Lost or Damaged Returns
We strongly recommend using a trackable shipping service or purchasing shipping insurance. Elegant Store is not responsible for items lost or damaged during return transit.
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Items purchased on sale or discount
- Custom-made or personalized products
6. Contact Information
If you have any questions regarding this Return and Refund Policy, please contact us:
Email: elegantstore090@gmail.com
Phone: +91-8011037893
Address: Moran Mirihula, District Dibrugarh, Assam – 785670